These Terms of Use (“Terms”) govern your access to and use of the website www.groliveapps.com and all related services, products, and digital solutions provided by GroLive Apps Inc. (“GroLive Apps”, “we”, “us”, or “our”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue use of the website and services.

GroLive Apps Inc. operates as a global digital services provider, offering services to clients worldwide, with a primary client base in the United States, Canada, Ireland, and the United Arab Emirates (UAE).

GroLive Apps operates as a global digital services provider, delivering services to clients worldwide, with a primary client base in the United States, Canada, Ireland, and the United Arab Emirates (UAE).

This Policy also explains the choices available to you regarding our use of your Personal Information and how you may access or update this information. This Policy does not apply to the practices of companies we do not own or control, or to individuals that we do not employ or manage.

Revision Policy

The number of revisions available for any project is determined by the service package selected at the time of purchase.

GroLive Apps is committed to delivering high-quality work and will provide revisions within the limits outlined in the selected package.

Revisions apply only to the original design or development concept provided at the start of the project.

• Standard revision turnaround time is within 48 hours, depending on the complexity of the request.
• Revision requests that significantly change the original concept or scope may be treated as a new project and may incur additional charges.

Once a design or project deliverable has been approved and finalized by the client, any additional modifications will be considered a new order.

Refund Policy

GroLive Apps maintains a fair refund policy that reflects the time, effort, and resources invested in each project.

Refund requests may not be granted under the following circumstances:

• A special, promotional, or discounted package has been selected.
• The initial design concept or project phase has been approved by the client.
• Revision requests have already been made or completed.
• Cancellation is requested for reasons unrelated to the quality of the service provided.
• The client has been inactive or unresponsive for more than 14 days during the project.
• Company policies or service terms have been violated.
• The client has engaged another agency or designer for the same project during the engagement period.
• The project brief provided by the client was incomplete or lacked necessary information.
• A complete change in project scope or direction is requested after the project has commenced.
• The refund request is submitted beyond the allowable refund request timeframe.
• The client’s business closes, changes ownership, or rebrands during the project timeline.
• Requests based on internal reasons such as change of mind, business restructuring, or partner disagreements.

Additional refund conditions include:

• For bundled services, refunds will apply only to the specific service that did not meet expectations, not the entire package.
• Refunds will not be issued after 7 days from the original purchase date.
• Certain services are non-refundable, including but not limited to:
  • Social Media Marketing or Management
  • Search Engine Optimization (SEO)
  • Domain registration
  • Trademark or copyright services
  • Web hosting services
  • Paid plugins, security services, or SSL certificates
• For website projects, refunds cannot be issued after the design phase has been approved and development has commenced.
• Refund requests will not be accepted once final project approval has been granted.

A partial refund (not exceeding 25%) may be considered if the client fails to provide the required project brief within 10 days of placing the order.

Cancellation Policy

Clients may cancel ongoing services by providing a minimum of 30 days written notice.

This notice period allows GroLive Apps to:

• Conclude ongoing work
• Prepare project files and backups
• Facilitate an orderly transition of materials

Cancellation requests must be submitted in writing via email.

Failure to provide the required notice period may result in a charge of up to 50% of the remaining service value.

Upon cancellation, GroLive Apps will provide any completed deliverables or materials that have been paid for at the time of cancellation.

Refund Request Procedure

Clients who wish to request a refund under the terms outlined above may contact us using the following methods:

Toll-Free: (877) 755-0707
Email: [email protected]
Website: www.groliveapps.com

All refund requests will be reviewed by our team. If the request qualifies under our refund policy, the refund process will be initiated accordingly.

Once a refund has been issued, the client will no longer retain any rights to design concepts, creative materials, or deliverables produced during the project. Ownership of such materials will remain with GroLive Apps Inc.

Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with applicable laws and regulations relevant to the jurisdiction in which the services are provided.

As GroLive Apps operates internationally, disputes may be addressed in accordance with the applicable laws of:

• The United States
• Canada
• Ireland
• The United Arab Emirates

depending on the location of the client and the nature of the agreement.

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation.

If a resolution cannot be reached within 30 days, the matter may proceed to mediation or other legal remedies available under applicable law.

Quality Assurance

GroLive Apps is committed to delivering professional and carefully developed digital solutions.

Our team works closely with clients to understand their objectives and ensure that each deliverable aligns with project expectations.

All work undergoes internal quality checks and review processes prior to delivery.

Satisfaction Commitment

Client satisfaction is important to us. Revisions are offered within the limits of the selected service package to help ensure the final deliverables meet client expectations.

Our team will work collaboratively with clients throughout the revision process to refine the project where necessary.

Delivery Policy

Project deliverables will be sent to the email address or account associated with the order.

Delivery timelines depend on the specific service package selected.

Urgent requests may be accommodated upon consultation with our support team.

Standard turnaround times begin at two (2) business days.

Larger or more complex projects may require additional time.

Record Maintenance

GroLive Apps maintains records of finalized design files and project deliverables for internal reference.

If a client misplaces their files, we may be able to provide a copy of the finalized deliverables, subject to availability.

Customer Support

GroLive Apps provides 24/7 customer support to assist clients with service inquiries, technical issues, and project-related questions.

Clients may contact us through the following channels:

Toll-Free Number: (877) 755-0707
Email: [email protected]
Website: www.groliveapps.com

Communication Policy

GroLive Apps is responsible only for communications conducted through official company channels, including:

• Email addresses ending in @groliveapps.com
• Contact numbers listed on the official website
• Official website communication tools

We are not responsible for any loss, damages, or misunderstandings resulting from communications conducted through unauthorized third-party channels.

If a client becomes unresponsive for 45 days or longer, the project may be placed on hold. Project reactivation may require additional administrative or reactivation fees.